Returns & Exchanges

RETURNS:

We want you to love your VALLONs and believe that you shouldn't buy things you don't need or won't use. That is why we offer free returns* for up to 30 days after purchase. Items must be returnable in original condition. This means returned items must not have been worn, altered, or damaged, and must include all original packaging and tags. Sending the item back without the packaging will incur a penalty. 

*Free returns is applicable from Europe and USA. Please note free returns only apply if you use our return portal to receive a label. If you ship back an item at your own expense this will not be reimbursed. 

Please note any express shipping costs are non-refundable and will be deducted from the total amount being refunded. 

To make a free return please click on the relevant link below: 

For countries in the EU and the UK

For USA, Switzerland and Norway

For any other countries please return your package to the address below at your own expense:

Vallon B.V.
Joan Muyskenweg 22
1096CJ Amsterdam 
Netherlands

 

 

EXCHANGES:

To make an exchange please click on the relevant link below: 

For EU zone + UK

For USA, Switzerland and Norway

For any other countries please return your package to the address below at your own expense:

Vallon B.V.
Joan Muyskenweg 22
1096CJ Amsterdam
Netherlands

Once we have received the item and verified its condition we will send you the exchanged product or get in touch if there is additional payment needed.  

I received a damage, defective or incorrect item, what do I do?
If you’ve received an order containing a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and a photo of the issue – we’ll do our best to make it right.

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