No, you will only have to fill in your contact and shipping details during checkout.
We accept all major cards including Visa, Mastercard and Amex. You can also pay through PayPal or with Apple Pay if you prefer.
We also allow you to Pay Later using Klarna. However, this is only possible in countries that use the euro as its currency and that also integrate with Klarna: Germany, the Netherlands, Austria and Finland.
All purchases are charged in either EUR, USD or GBP. The desired currency can be selected in the top menu. Please note that payments via PayPal and Klarna can only be made in EUR.
Our website is verified as SSL-encrypted, which ensures that all data passed between the web server and browsers remain private. Furthermore, all credit card payments are processed via the global payment provider Shopify Payments. We also accept payments via PayPal and Apple Pay.
If you received a discount code that does not work it has either expired, or it is because it is not applicable on items already on sale.
International customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These additional fees are not included in the cost of shipping, and we are not able to provide estimates of what this amount may be for a specific order or item. Please note all orders are shipped from the Netherlands.
Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.
We don't sell any of our sunglasses with prescription lenses, though an optician will be able to replace lenses for most of our models. If you have any questions please write us.
Yes, we ship all over the world!
We offer free shipping in Europe on all orders over €40. For USA and Canada we offer free express shipping for any orders over $150. We also ship to remaining countries with relevent rates shown at checkout.
We aim to ship your items to you within 1 working day. You will receive an email letting you know as soon as your items have shipped that includes a tracking number. If you haven't received one please check your junk folder.
It depends on where you are and which shipping method you choose.
Europe: Standard delivery for Europe is 3-7 business days after shipment depending on delivery country. If the situation is more urgent we also offer express shipping with delivery in 1-2 business days. Goods are shipped from within the EU and all of our orders are tracked.
USA: All packages are currently shipped with DHL Express and are delivered in 2-4 business days.
Rest of world: Please see estimated delviery time for your country during checkout.
You can track your order using the order tracking number received via email. However, it normally takes 24 hours before our shipping provider will register the tracking number on their website. Please note that once the order has been shipped we are at the mercy of our transport provider and any inquiries into late arrivals should first and foremost go to the postal provider or their partners.
For all packages to the US, the tracking of USPS will say "pre-shipment" until the last leg of the delivery journey. This does not mean that the package has not been sent, only that it has not yet been processed within the USPS domestic network. Under "Tracking History" on the USPS website, you can see the actual date the package was initially sent.
Free deliveries are made using your local postal service. We also ship express orders with DPD and DHL Express.
Of course! We want you to love your VALLONs and believe that you shouldn't buy things you don't need or won't use. That is why we offer free returns for up to 14 days after delivery for all orders over €40 / $45.
If you’ve received an order containing a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and a photo of the issue – we’ll do our best to make it right.
Yes we do! If you are interested in working with us please go here to register.